Pure Help Desk ® is a client/server tool based on TCP/IP. Our encrypted and compressed proprietary protocol is encapsulated in the frame. It uses a connection-oriented communication modality. Thanks to it, a virtual 'tunnel’ to transmit data is created through our servers. It enables the contact between the help desk operator and the user, between the operator and the host Pcs.
Pure Help Desk ® boasts sophisticated algorithms and advanced techniques. The firsts to obtain an efficient communication, also with a low-speed Internet connection, the seconds to overcome the obstacle of pre-configuring clients’ network apparatus (Nat and firewall).

In order to offer and maintain an elevated service for its online users, Oxygen Nine uses, among the best available networks, dedicated infrastructures and connection with performing and redundant international links.
To get more informations please visit the Cogencto network site.

Actually we are using two server farms located in London (UK) and in New York (USA).