• A remote support tool is an instrument for the technical staff, created to quickly reach users experiencing difficulty and provide them remote support.
  
  This is a time and money saving approach, enabling you to reduce the necessity of on site visits to your clients and all the relevant costs. You can avoid the unpaid 'dead time' spent in traffic jams.
  
  It increases team efficiency: problems are more likely to be solved at the first call instead of having to do multiple and costly calls for problem diagnosis. The system enables you to process the assistance to your colleagues; it is as if all your technical staff was at your clients' premises. During assistance sessions with long waiting times, the operator is in your company and, if needed, can carry out other tasks.
  
  In summary, you improve the quality of your service, customer fidelization, reducing operative downtime and avoiding costly visits.
  

An operator starting from 43€/month for the "On line subscription" or 29€/months for the "On Site licensing" , all inclusive, no hidden costs.

 Clientless. It does not require preinstallation or configuration of network apparatus.

  BackOffice/Service level agreement. Performing an assistance is important, but the possibility to measure and document it is profitable too.
Reports enable you to evaluate the most frequent problems and take the necessary actions. They allow you to create a knowledge base automatically, with information relevant to your products/customers. You will be able to evaluate time/customer per breakpoint on your invoices and to reorganize your staff according to the specific project.

 

  The centralized video recording of the assistance sessions permits to share know-how among the technicians, e-learning and the creation of video.
 
 
  For more information please visit the features page.

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