Microsoft Windows Vista™ Aero® e Uac® compatibile.

Pure Help Desk®

Pure Help Desk® is an evolution of the traditional remote control instruments. It does not require preinstallation, or configuration of client's Firewall/Router apparatus. It maximizes your productivity, the quality of your Customer Care Service, considerably reducing your technical staff's costs, avoiding costly visits and prolonged production stops for your clients. The online back-office system enables you to record and measure your technical assistance.

Qualities:

Web Based
The solutions does not require any installation for the user side, a thin client allows a matual keyboard and mouse's remote control. A thin client ( HelpMe!) can be downloaded in few seconds and you will be ready to assist your customers.

Click & Go
The online remote support service is available in less than one minute, just the time to open you accounts.

Firewall Friendly
Our tool uses TCP/IP protocol techniques with HTTPS and is able to control machines behind a firewall, NAT or proxy. This avoids the necessity of previous interventions on the clients' Pcs to configure the router apparatus or to modify rules and policies.

Clientless
Pure Help Desk ® does not require installations by the user to be assisted. A small file, directly executable from a web page, will enable the operator to remotely access the client's Pc.

Session recording
For each remote assistance session, a video of the activities performed by the operator is created on the central server. The video recording has different functions, such as:
- It is a proof of all your technical staff activities in case of disputes.
- It creates a technical documentation that can be used as video class to spread skills among your technicians.

Reports
You will be able to access all the statistics of the sessions, operator, client, connection times and case incident (exportable in Excel™) through a web portal. You will be able to assess the activities performed to calculate SLA and evaluate the productivity of your operators.

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Features:

Ticket Code
Thanks to a ticketing system, only users with tickets are enabled to access to your technical support. It also guarantees your client that operators can't access their systems without permission. The ticket will be inserted in the database, filing the assistance description, the complete resolution of the problem and user's feedback.

FastExe
System diagnostic commands with a click. Available also form the user side with HelpMe!.

Multitasking File Manager
Integrated file manager to send and receive files in an intuitive and fast way.
During the transfer, it is possible to operate the remote desktop..

Integrated Chat
Integrated chat for a simple and economic communication between operator and user, buzz included to capture the user's attention.

Secure Connection
Each remote session communicates with the Help Desk server in an encrypted way.

Reboot and NT Service
It is possible to remotely reboot and reconnect all the unattended machines (by using the extension PurePc®).

Additional features:
Zoom and magnify
Color Deep manager
Immediately send file
Operator swiching for escalation
Lock Nt Station
Disable remote mouse
View mode
Disable remote keyboard
Copy and Paste

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