Our solution Pure Help Desk® permits the contact between the help desk operator and the user experiencing difficulties with a few clicks.

This diagram easily illustrates its functioning logics.

By using a central server, Pure Help Desk® creates a virtual tunnel, similar to a VPN, between the operator and the user’s Pcs.

Besides the routing between the two Pcs, the server performs many operations on the data, video records the assistance sessions, guarantees and manages the relationship Operator<-->User.

This solution boasts a mission critical architecture of proven stability, used daily for thousands of assistances worldwide.